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We’re sorry! Let’s see if we can figure it out. Firstly, please add firstname.lastname@example.org to your contact list or address book to ensure our emails don’t go into spam or the Promotions tab in your gmail.com. See below for more troubleshooting tips.
Yahoo, AOL or Hotmail account?
These providers deliver mail in small batches which can sometimes result in email delivery taking up to 24 hours. If you don’t receive an email from us within 24 hours after signing up, please email us at email@example.com. We’ll take care of you.
Oh spam filters – we love/hate you!
If you haven’t received anything from us after signing up for our newsletter, please check out your spam folder. It might still be hiding in there.
Using a corporate email server?
There could be an issue with your company’s filter, firewall, or server that is preventing you from receiving our updates and confirmation emails. This might require the help of your friendly company IT person, or alternatively subscribe using your personal email address.
Tried everything, and it’s still not working?
Please reach out, contact us and we will help resolve the issue. Don’t be shy.